I mentioned on an earlier post the good and the bad thinks about an American themed chain called The Diner. I commented on the lack of customer service and overall slow delivery of food in most of their outlets. A week or so ago around 9pm ish, I returned to the Islington Restaurant after a few Friday night drinks and I have to say the quality of service and overall attitude of the staff had improved 100%.
After requesting a table for three we were told the wait would be approximately 20-30mins. Not unreasonable for a Friday night so we ordered at the bar, by the time we'd taken up our stools, the seater arrived to tell us our table was ready. Seeing we had drinks, bags and coats to carry, the seater asked if she could help carry anything and assisted with a friend's drink who was otherwise disposed. On his return she pointed him to where she had seated us. On any previous visits to this franchise I would have been grateful for eye contact when I entered so I was mightily impressed with this improved front of house presentation. The waitress herself was quick and efficient without being pushy and the food arrived within 15 minutes. There was no pressure to vacate the table once we'd finished our actual food, which was good as always and we were left to our own devices to finish our drinks in peace.
For the first time at any The Diner restaurant, I was happy to leave a tip and my tummy was full!
Well done The Diner, fingers crossed for future visits!
Unfortunately my next visit to the diner was met with a change in style of food despite a consistant menu and clueless staff so I left without eating or paying for my drink! I now resolve never to return and frankly am flabbergasted that such a geniunly simple and good idea cannot be executed properly!
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